How to Verify Your Settings
First, confirm that the core process is running. Then check the local listening port, followed by the system proxy or VPN status. Finally, make a request from the target app. A “Connected” status only shows that the connection process started; it doesn’t verify traffic at the app level. If a browser works but the terminal doesn’t, check browser extensions, terminal proxy environment variables, and app-specific settings separately. Logs can help pinpoint whether an error occurred during DNS resolution, connection setup, or protocol handshake. Before sharing logs, remove subscription URLs, personal information, and server credentials.
If only one site is affected, keep the current client and server, test other destinations, then check which routing rule matches the affected site. If all apps fail, check the local network and core process first. Troubleshooting by scope helps preserve useful clues instead of changing subscription, DNS, and routing settings back and forth. See the user guide for the basic setup, or visit the Help Center to find fixes by symptom.